Hotel management also called as hospitality management. The hospitality management course is becoming popular now days when there is growth in tourism industry. The course covers the study of food and beverage, housekeeping, accounting, marketing, interacting with customers, public relations, financial management and other things needed in hotel.
The size and magnitude of hotel management varies according to the size and function of hotel. A small hotel normally consists of a small core management team consisting of the General Manager and a few key department managers who directly handle day-to-day operations whereas the big hotel operates more like a large corporation headed by general manager and consisting of directors serving as heads.
Small hotels usually have a small mgmt. team which consists of three or fewer managers while larger hotels have a large management team consist of managers of various departments and divisions.
A degree in hospitality management studies is required to work in hotel. The hotel managers are exposed to long shifts that include late hours. The general workplace in hotels is a fast-paced environment, with high levels of interface with guests, employees and other managers.
Hotel management system is ideal software for hospitality industry which runs in hotels, motels etc. It emphasizes the highest level of individual guest services through our comprehensive features seamlessly integrating rooms, dining, and retail, with information contained in reservations till back office general ledger.
A hotel manger is primarily work around reservation, room service, housekeeping service of the hotel. The reception area is the place where the customers inquire for available rooms or other room service. The room service basically includes bell boys to help the customers in hotels. The hotel manager will also have to plan and supervise the activities in hotel as well as restaurant.
The food service management is responsible for supervise the preparation of food. He is also has to check the quality of food being served to customers in the hotel. He is also monitored to check the stock materials available in hotel. He also makes sure that the hotel or restaurant is complying with the current health and fire hazard standards.
Health club manager: health club manager supervises &manages the activities of the health staff at health clubs or physical fitness gyms. The physical fitness program include yoga centers, day spa etc.
Public relationship manager:
The public relationship manager interacts with hotel guests or customers extract their feedback and provide solutions appropriate to their problems while they are staying in the hotel. Many of the time he has to face the face customer’s problems so he has to remain calm and listen to customers properly.