Buying a Hotel PMS is not an easy task, especially when the market is inundated with options. As an hotelier, you need to buy hotel software that best suits your need. Apart from reviewing the robustness of the hotel software and its in-built modules, you also need to ensure that you get ample training and quality technical support from your software provider.

Questions to ask your Hotel property management system vendor

While buying a Hotel property management system (PMS), you not only purchase software, but put your money on something that would help grow your hospitality business. Thus, it is necessary to ask these questions to your Hotel Software provider –

* Will you provide training to our hotel staff as per requirement?
* How fast is your customer support / technical assistance?

According to a recent survey, over one-third of Hotel software buyers say that they would select a vendor if they get quality product training and post-installation technical support.

IDS Next’s Top Class Customer Support is all you need

As a globally reputed name in the domain of hospitality technology, IDS Next has carefully crafted SOP to offer excellent customer training and support. Our client support includes implementation, installation, training – both on-line and on premise, technical assistance, trouble shooting and product updates.

Product training in IDS Next Hotel ERP

Our aim is to automate a maximum number of hotel processes and for this we train hotel staff on the extensive feature set of our Hotel ERP. We offer detail department-wise training as part of the software installation package. This is how it happens –

* Module wise In-depth training: Our highly integrated enterprise class Hotel ERP has 12 modules, and we offer module-wise in-depth training. Training can be on-line or on-premise, and the trainer imparts training department wise, where batches of hotel staff are given theoretical and hands on training on the module they will be working on.
* With attrition a big concern in hotels, IDS Next offers constant training to new hotel staff to ensure they know how to work on the FortuneNEXT 6i hotel software and ensure work continues seamlessly.
* Refresher training: is given when a host of new features are launched and hotel staffs need to know about it, or when staff were using a module partially and now wish to optimize their use of the software.

Technical assistance and customer support

IDS Next is one of the few Hotel PMS vendors to provide technical support to our clients through a 24/7 Technical Support Centre. A recent customer satisfaction survey shows that we exceeded global benchmarks on a number of parameters. To begin with, our percentage of call abandon rate was and continues to be as low as 1.4%. While new cases coming in versus case closure each day is an impressive 98%.

Some of the achievements of our technical support centre –

* Response time for new issues is ‘Excellent’ according to 86% of our clients surveyed in the recent customer satisfaction survey
* 90% of our clients said that we ‘Delivered as per our commitment’ when it comes to timeframe for resolving issues as per service level agreement
* According to 92% of our software users, we are in the bracket of ‘Good to excellent’ when it comes to effective communication from log-in to resolution
* Our overall quality of service has been rated as ‘Happy to excellent’ by around 85% of our customers
* Our commitment to training and ensuring that our clients are leveraging our software to the maximum has led us to recently launch training webinars on our products and modules.

Extensive product training and technical support is a key requirement before you freeze on a Hotel property management vendor. Your search ends at IDS Next. Write to us at [email protected] and we shall be happy to organize a product demo for you.