Not all corporate travel solutions companies provide the same level of service.
In the present economic climate, it’s more important than ever for companies to feel like they’re getting value for money from their business travel services partner.
What are the warning signs that it could be time to change your corporate travel solutions provider? Keep reading below to find out.
Rising fees without explanation
A lot of businesses are facing challenging times at the moment. Some large organisations are cutting corporate travel to a bare minimum in a bid to save money.
If you’re using a small independent business travel services company that has lost a few clients, you may find their prices creeping up without any notice.
If this is the case, you shouldn’t be paying for their lack of business and it may be time to look at using a larger corporate travel services provider.
High staff turnover
If your company has a frequent need for corporate travel, it’s good to be able to build a rapport and relationship with your business travel company.
The company you’re dealing with may have internal issues which result in a high turnover of staff. This will do nothing for the consistency of service you receive from them and should be viewed as a warning sign that it may be time to find another company to provide your corporate travel solutions.
Poor communication
When you’re paying for business travel services you have every right to expect a high level of communication from the other party.
If there’s a deterioration in communication such as confirmation emails not being sent when they should be, phone calls not being returned or travel documents being sent to the wrong place, you might want to think about changing provider to get a higher level of customer service.
A change to your business travel policy
Your business travel policy may have changed recently for any number of reasons such as; closure of an overseas office or relocation.
If you’re with a specialist corporate travel services company at the moment and your needs have changed, it may be a good idea to switch to another provider. For example, if you used to book a lot of flights and accommodation to the U.S. but now focusing on travel within the UK only, you might get better deals by changing provider.
The points above are just some of the things that should give you food for thought when it comes to the service provided by your current business travel partner.
If things aren’t going as well as you hoped, don’t be afraid to look around for other suppliers as there is plenty of competition in the corporate travel solutions market.