Staff working at hotels can sometimes get offended when a hotel owner calls in a hotel management company to do some consulting. They believe that it means that they aren’t doing well enough when they feel they work very hard. They believe that it means that they are in danger of losing their jobs when they feel they have done nothing to deserve it. They believe that it means they will be lectured, belittled, taught to do their job by people who have been out of hospitality for possibly decades. But in truth that is rarely what it means – and never what it means with hotel management groups who know how to do their own jobs properly. Hotel management companies are there for the benefit of everyone – especially the employees.
More often than not, hotel management companies are called in my owners in order to consult with the owners. This means, if someone is doing something wrong it is likely the owner him- or herself. Hotel management groups are by no means experts in housekeeping, front desk service, or running a restaurant or bar (though if something is going gravely wrong in that respect they are certainly qualified to offer some advice). What they do it they consult on hotel marketing strategy, that is to say, getting more people to come to the hotel. Rarely does a hotel have such terrible housekeeping that they lose devastating amounts of customers because of it. Rather, there is something being done wrong in terms of marketing or general hotel management that is driver guests away.
Having proper hotel marketing strategy and solid, well-run management is what keeps hotels afloat. Margins can be slim sometimes due to huge water and electricity bills and paying a large staff. This means that if the hotel’s hotel marketing strategy is inferior, it could mean the difference between profit and deficit. And profit and deficit can mean the difference between people’s jobs.
In short, rather than dreading it when hotel management groups are called in, employees should feel glad that if something is going wrong with the hotel that the owner is taking measures to ensure that they will be keeping their jobs. Only a very poor company will come in and critique the housekeeping or bar service unless it is terribly awry. However, good companies will work hard with the owners to keep the hotel in profit and keep the employees in their jobs.